Why Is MultiChoice Swindling Nigerians Uncontrollably And Nobody Is Talking About It?

This is my passionate plea to the National Broadcasting Commission, NBC, the Customer Protection Council, CPC, and the Federal Government of Nigeria to stop MultiChoice Nigeria Limited, the operators of DSTV and GoTV from swindling Nigerians of their hard-earned money.

I am not writing this letter as a result of the fall out of the xenophobic attacks by the forgetful and ungrateful South Africans on Nigerians and other Africans living in South Africa. I am not because if I do, I might do something funny that might look silly to an ordinary person.

I am writing this letter because the pay-TV operator has been swindling its Nigerian customers for years now and our government seems not to be bothered by the sufferings of Nigerians who use DStv and GoTV.

Whenever I am watching a programme on my DStv channel and the sky starts getting dark with the possibility of rainfall, the following two sentences, from the office of DStv, would appear on the screen of my television: “There is no signal. This may be due to bad weather or a faulty connection in the installation.”

At some other time, due to the reason best known to the DStv operators, they would project on my television: “We are experiencing technical difficulties, please wait. Please leave your decoder on and connected.”

Challenges, as I know them, are part of life, and so, I expect individuals and organisations to experience them at one time or the other in the course of their/its life.

In the same vein, it is not strange to me that DStv sometimes have some technical challenges. What is strange to me is that the organistion does not consider its customers after such challenges.

I expect DStv to compensate its customers with some minutes of lost air-time after those challenges. For example, if its challenges, which happen more that five times a month lasts for a total of sixty minutes put together, I expect DStv to extend the renewal date of its customers’ subscriptions by sixty minutes also, or at least, for thirty minutes.
Unfortunately, DStv does not do this. Instead, they treat Nigerians disrespectfully because its operator, Multichoice, knows that our government is insensitive to the plight of its people.

I know some idiots somewhere would be saying I should quit using DStv if I don’t like the shabby way DStv treats me. Should that be the case? Am I not supposed to get value for my money or to complain over a poor or bad service?

Having said that, I am using this medium to appeal to NBC, CPC and the Nigerian government to come to the aid of the Nigerian public who use DStv and GOTV, and call Multichoice to order concerning this form of stealing.

A colleague of mine who saw me while I was writing this post advised me to forget everything about it. He advised me pointblank to endure the bad treatment I received from DStv and forge ahead with my life.

When I asked him why he offered this advise, he added: “Nothing will come out of it because agencies of government in Nigeria only react to criticisms, insults or abusive language directed at the government or at President Mohammadu Buhari.”

The only thing that would make me not to believe that guy is if something meaningful is done about my complaint.
But, if nothing is done to my complaint, then, it would be confirmed that Nigerian agencies of Nigerian government, as a matter of fact, do not care about the plight of its citizenry, other than fighting the perceived enemies of the government and the president.

Why Is MultiChoice Swindling Nigerians Uncontrollably And Nobody Is Talking About It?

We must all answer this question together!